Warranty / Return

Dear Customers!

Buying in our store you get reliable, only original products with a guarantee! The warranty period is from 12 to 36 months, depending on the type of equipment and manufacturer. Warranty service of goods is carried out by authorized service centers specified in the warranty card. These conditions guarantee that the product is free from defects and satisfy the legal requirements of the consumer during the warranty period from the date of transfer of the goods to the consumer.

Note!

Before starting to operate the equipment, we recommend that you carefully read the conditions and the operating manual. Make sure they are complete, the data provided is correct and there is no fix. Remember, the tool or equipment, regardless of its purpose, must be used in accordance with the operating conditions of the instructions for use or the warranty card and in no other way.

Free warranty repairs are carried out only if the instrument is found to be faulty due to a manufacturing defect and only within the period specified in the warranty card.

The serial number and model of the product must correspond to those indicated in the warranty card.

The warranty period is indicated separately for each purchased item and is calculated in months from the date of purchase.

It should be remembered that the warranty will be canceled if:

Any protective signs of the manufacturer or the seller are damaged: stickers, stickers, holograms, seals and others.

Serial numbers on the products or their markings do not correspond to the information indicated in the warranty card.

The products were repaired by unauthorized persons in violation of the manufacturer's requirements and safety standards.

Defects are caused by changes due to the use of the product for a purpose that does not correspond to the established scope of this product specified in the instruction manual.

The product is damaged or out of order due to violation of the rules and conditions for installation, connection, adaptation to local tech. conditions of the buyer, operation, storage and transportation.

The equipment has been damaged due to natural disasters, fires, floods, earthquakes, domestic factors and other situations that are beyond the control of the seller.

The product has severe mechanical damage resulting from any actions of the buyer or third parties.

Defects are caused by the use of consumables that do not meet the requirements for use.

Damage has occurred due to the use of non-standard spare parts, failure to comply with the terms of maintenance and preventive maintenance, if necessary for this product.

The service representative noticed the use of abnormal modes or operating parameters of the equipment or its components (frequencies, voltages, etc.).

The equipment was damaged as a result of the use of substandard, defective (in particular, mechanically damaged) or non-standard removable media.

The right to return or replace goods.

The conditions for returning the goods, if the goods did not fit, does not meet the operating conditions, does not meet the quality requirements, or does not meet your requirements for other reasons, are regulated by the Law of Ukraine on the Protection of Consumer Rights.

In accordance with the Law, all goods are subject to return or replacement within 14 days from the date of purchase under the following conditions: the completeness of the goods, the integrity of the packaging, the manufacturer's markings and labels, the goods are new and have not been used.

Also, a product that is out of order is subject to replacement, and the service center cannot repair it within the time frame established by the Law. In this case, by agreement of the parties, the goods can be returned to the seller, or replaced with a similar new product, provided there is a written act from an authorized warranty service center that the operating conditions of the goods are not violated, the completeness of the goods is preserved, there is a warranty card and a purchase document ...

You can always find out the period for warranty service of the selected tool by calling the manager of the Astaliya online store or on the manufacturer's official website.